President Ibrahim Mohamed Solih Tuesday launched a service which allows the public to communicate with government entities.
The new service, named 'gov.mv message', is a digital system that will facilitate easy exchange of documents between the public and government offices using the current e-letter management system, GEMS.
Speaking at the ceremony held to launch the service, Preisent Ibrahim Mohamed Solih said any individual can send documents to government offices at any time from any location using the new platform. The service was introduced to allow the government to work closely with the public, said the president. He further said it would act as a bridge that links the people and the government, making it easier for the public to communicate with government organizations and file complaints. The true benefits of the system can be reaped as the response rates of government institutes increase with the introduction of the system, he added.
The new system enables the tracking of letters across the government in a standardised manner, and the sender will be able to view the action being taken by the government. If a response is delayed, the user has the option to file a complaint.
Over 500 government offices use the current GEMS system.