BML introduces device management for internet and mobile banking

As part of the ongoing efforts to enhance security and protect its customers from scams, the Bank of Maldives (BML) has introduced Device Management for Internet and Mobile Banking.

Device Management enables customers to monitor active sessions and log out from devices accessing Internet and Mobile Banking. Customers can view active sessions and log out from individual and all devices.

Karl Stumke, the CEO and Managing Director of the bank, expressed the bank's dedication to ensuring the safety and security of its customers. This commitment is evident in the recent initiatives undertaken by the bank, including system upgrades and the introduction of several crucial features that empower customers to take proactive measures against scams, he said. Describing the Device Management feature as an additional security layer designed to safeguard customers, he said the new feature enables customers to conveniently monitor their last login location and device and provides the option to log out from specific devices or all devices as desired.

The Bank has taken several steps to protect customers from scams over the past months:

- In June, the Bank introduced a self-service ‘Kill Switch’ to disable access to Internet Banking and cards in emergencies.
- In May, Two Factor Authentication (2FA) for Internet and Mobile Banking logins was introduced as an extra layer of security to verify that the login is by the registered customer.
- In March, One Time Passwords (OTP) were enabled for all Scan-to-Pay payments in addition to alerts for all login attempts on the Internet and Mobile Banking.
- Last year, the Bank also introduced OTPs via authenticator apps, disabling email as a default OTP channel and began sending push notifications for all Internet and Mobile Banking transactions.

With a nationwide network of 38 branches across all 20 atolls, 87 Self Service Banking Centres, 143 ATMs, over 200 agents, and a full suite of Digital Banking services, the Bank is committed to supporting individuals, businesses, and communities across Maldives.