Bank of Maldives (BML) on Sunday opened an expanded new Contact Centre in Hithadhoo island in the southernmost Atoll Addu.
The centre, which was formerly housed in the bank’s branch premises in Hithadhoo, has moved to a new purpose built facility on the island.
The country's main bank announced that staff resources in the centre will increase significantly in order to meet the high service expectations of its growing customer base.
Addressing staff in the centre, BML CEO Andrew Healy emphasized the critical role they
play in supporting customers.
“We have more than 270,000 customers in our Bank today, including 20,000 new customers in the past year alone. Customer Service is one of our strategic pillars and we need to keep improving – our customers’ expectations of us are very high," Healy said.
While the bank encourages customers to use its strong online technology including the mobile
app, Healy stressed on the need for the bank to provide customers the option to engage directly with staff – through branches, business centres and the contact centre.
"We have been making a number of investments to enhance the quality of service we provide and this new contact centre, with its well-trained customer-focused staff, will ensure we give our customers the support they deserve," he added.
BML boasts a nationwide network of 31 branches across all 20 atolls, 78 ATMs, 4,000 Point of
Sale merchants, 200 cash agents, 20 Self Service Banking Centres and 5 Dhoni Banking
Units, as well as a full suite of Digital and Online Banking Services.
