National bank introduces online token service

Bank of Maldives, BML has introduced virtual queueing for services at Male’ based branches and service centres via online queue tokens.

With this change, customers can request for tokens for the Bank’s services which are not available via ATM or online channels through the QueueBee app and check waiting position online before visiting a branch. Online tokens will be available from 8am to 12pm on banking days via the app. The QueueBee app can be downloaded from Google Play and Apple App stores.

BML’s CEO and Managing Director Tim Sawyer said the bank has introduced a number of convenient banking services that helped it to provide services online and ensure safety of customers and staff. While the bank encourages customers to bank from home, the introduction of online queuing will help save time and provide a better service experience for those customers who are required to visit a branch, said Mr. Sawyer.

Services at Main Branch, Customer Service Centre, Male’ Business Centre, BML Islamic Branch, Hulhumale’ Branch and Villimale’ Branch will be available via QueueBee. To ensure social distancing at the branches, customers will be welcomed inside the premises when there are two customers waiting ahead in the “waiting position” indicated on the App, said BML.